Privacy Policy

Purpose for Collecting Personal Information

To provide platform services to Users, Boyne Credvale collects certain personal information for the purposes outlined below. This information will be used only for those stated purposes and not for any other reason. If the purpose of use changes, appropriate steps will be taken, such as notifying Users or obtaining additional consent where required by applicable laws.

Account Registration and Administration

User identification, customer verification (Boyne Credvale), user information management, and notification delivery

Account closure via non-face-to-face authentication, including resetting contact details such as phone numbers and email addresses

Supply of Goods or Services

Confirmation of digital asset trading relationship

Inheritance and transfer handling

End-to-end management of digital asset trading relationships, including setting up, maintaining, and ending services

Preventing unauthorized use

Analysis of usage statistics to provide new and tailored services

Continuous improvement and development of platform services

Event Details and Promotions

Information on various events and promotional offers

Handling Complaints

Verifying complainants' identities and complaint details

Contacting users for information gathering and notifying them of processing results

Resolving damages and errors in transactions

AML/CTF & Legal Enquiries

Verifying complainants' identities and complaint details

Cooperation with law enforcement authorities in investigations.

Terminology

For the purposes of this agreement (the 'Agreement'), the Platform is referred to as 'we', 'us', or 'our'. Users and other visitors to the Platform are referred to as 'you', 'your', or 'User'. Together, 'we' and 'you' are referred to as 'both parties', and individually as 'a/one party'.

Processing and Storage Period of Personal Information

We will process and retain your personal information for as long as required by law or for the period agreed when we collected the information from you.

Cooperation with law enforcement agencies during investigations.

In general, your personal information will be retained for 1.5 years after you delete your account or if your account is deactivated for misuse. This allows time for any reviews by financial institutions or investigations by the authorities. If no reviews or investigations take place, we will fully delete your data after this period.

If there is an ongoing investigation into a legal violation, we will keep your information until the investigation is complete.

If there is any outstanding debt or credit linked to your use of our services, your information will be retained until the debt is settled.

Scope of Application

This Agreement applies to all Users trading on the Boyne Credvale Global website and mobile app (the 'Platform'). Users must comply with the terms and conditions set out in this Agreement, in line with applicable laws and regulations governing personal information and data protection in the User's country or region.

Invocation

Any reference in this Agreement to codes, statutory decrees, or administrative regulations means the latest amended version, whether the amendment took place before or after the Agreement was signed.

Headings

The headings in this Agreement are included for convenience only and should not be used to interpret the terms and conditions. Any references to statements, terms, conditions, annexes, or schedules refer to those contained in this Agreement.

Include Use of the Term Use of the Term

In this Agreement, the term 'include' is always intended to mean 'include but not limited to,' unless otherwise specified.

Information Collected

Users acknowledge that the Platform may use cookies to monitor their activity while using the Platform and collect various information, including but not limited to IP addresses, geographical locations, and other relevant data. For example, we may use video (including audio) recordings for identity verification of P2P merchants and as evidence in P2P order disputes. In addition, facial video (including audio) information may be used for Boyne Credvale identity verification on third-party platforms.

Limitation of Liability

While the Platform takes technical and security measures to protect your information, we cannot guarantee that data transmitted over the internet is 100% secure. Therefore, we do not make any guarantees about the security of the personal information you provide, and we cannot be held responsible for any loss or damage resulting from unauthorised access to your personal data.

Changes to this agreement

We reserve the right to update this Agreement at any time. If we make changes to the Privacy Policy, we will notify you by posting the updates, including the new effective date and details of the changes. In some cases, we may also provide direct notice. Please review the Privacy Policy regularly. If you continue to use the Platform after changes are made, this means you accept the updated terms.

Official Announcements

We will issue official announcements only through the valid contact details you have provided or by posting them directly on the Platform. We are not responsible for any losses arising from reliance on information obtained through other channels.